Privacy policy

At Boxia Sport, protecting personal information and maintaining the trust of customers, business partners, website visitors, and clients are important parts of responsible business practice.

This Privacy Policy explains what information we collect through our website and other digital services, how we use it, when we may share it, and the choices available to individuals regarding their personal information.

This policy applies to visitors, customers, wholesale buyers, business partners, and other individuals who interact with our website or communicate with the company.

Information We Collect

You may provide personal information directly when placing an order, submitting an inquiry, creating an account, requesting product information, subscribing to communications, or contacting customer support. As a manufacturer and supplier of combat sports gear, you may also provide additional information during product inquiries, wholesale discussions, customization requests, or other business communications. This includes: 

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Account information

  • Order and purchase information

  • Information you provide when contacting customer support

  • Information submitted through forms, inquiries, or newsletter subscriptions

Information Collected Automatically

We may automatically collect certain information when you access the website. This information helps us understand how visitors use our website and improve our services and online experience.

  • IP address

  • Browser type and version

  • Device type

  • Operating system

  • Date and time of your visit

  • Pages you view

  • Referring website or search terms

  • General information about how you interact with our website

Cookies and Similar Technologies

We may use cookies, pixels, tags, log files, and similar technologies to operate our website, remember preferences, understand website traffic, improve functionality, and support marketing activities.

Cookies are small data files stored on your device when you visit a website. They may help us recognize your browser, remember certain preferences, and understand how visitors use our website. You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website functionality.

How We Use Your Information

We process personal information for legitimate business and service purposes. These purposes may include fulfilling orders, handling payments, coordinating delivery, responding to inquiries, managing customer accounts, providing customer support, processing wholesale or product requests, and communicating about transactions.

Information may also be used to maintain and improve website functionality, understand customer and visitor activity, evaluate products and services, identify security risks, prevent fraud, and improve business operations.

Where permitted by applicable law and where appropriate consent has been provided, contact information may also be used for marketing communications, product updates, promotions, newsletters, or other information relating to the company's products and services.

Marketing Communications

We may use your contact information to send you information about our products, services, promotions, news, or other updates. You can unsubscribe from marketing communications at any time by using the unsubscribe option included in our emails or by contacting us directly. You will continue to receive necessary service-related communications, such as order confirmations, shipping updates, or account-related messages where applicable.

Payment Information

Payments may be processed through third-party payment providers. We do not intentionally retain complete payment card information when our payment service providers securely handle payment processing. Payment providers may collect and process payment information according to their own privacy policies and applicable security requirements.

Sharing Your Information

We may share personal information with trusted third parties when reasonably necessary to operate our business and provide our services. These third parties may include:

  • Payment processing providers

  • Shipping and delivery partners

  • Website hosting and technology providers

  • Analytics and website performance services

  • Marketing and communication service providers

  • Customer service and support providers

  • Professional advisers or service providers

These parties only receive information necessary to perform the services they provide to us. We do not sell personal information as part of our ordinary business practices. We may also disclose personal information where required by law, legal process, court order, government request, or where reasonably necessary to protect our legal rights, website, customers, employees, or business.

Analytics and Website Services

We use third-party analytics and similar technologies to understand how visitors interact with our website. These services collect information such as pages visited, device information, browser information, approximate location, referring sources, and interaction data.

This information helps us measure website performance, understand customer behavior, improve the user experience, and evaluate our marketing efforts. Third-party providers may process information according to their own privacy policies.

Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no method of transmitting or storing information online can be guaranteed to be completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Complete transactions

  • Provide requested services

  • Maintain business and financial records

  • Resolve disputes

  • Enforce agreements

  • Meet legal, tax, accounting, or regulatory requirements

The length of time we retain information may vary depending on the type of information and the purpose for which it was collected.

International Data Transfers

Depending on the services we use and where our business operations or service providers are located, we may process or store your personal information in countries outside your country or region of residence. Where required by applicable law, we take reasonable steps to ensure that appropriate safeguards are in place for international transfers of personal information.

Your Privacy Rights

Depending on applicable law and your place of residence, you may have rights concerning the personal information held about you.

These may include the right to request access to information, correct inaccurate information, request deletion where permitted, restrict certain processing, object to certain uses, withdraw consent where applicable, or request a copy of your information. You may submit requests relating to personal information using the contact details provided below. We request appropriate verification before completing certain requests.

Third-Party Websites and Links

Our website may contain links to third-party websites, services, or platforms. We are not responsible for the privacy practices, content, security, or policies of third-party websites. We recommend reviewing the privacy policies of any third-party website you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, technology, legal requirements, or services. When we make changes, we will post the updated version on this page. We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal information.

Contact Us

If you have questions about this Privacy Policy, would like to make a privacy request, or have concerns about how we handle your personal information, please contact us through our website's Contact page. We are committed to handling privacy requests responsibly and helping you understand how we use your information.