Refund policy

Boxia Sports aims to attain full customer satisfaction with every order. That's why we offer smooth returns and exchanges, but only for eligible cases. Our return and exchange policy applies to products purchased directly through our website. Custom-made and personalized products have different return conditions.

Returns & Exchanges

Eligible products can be returned or exchanged within [15] days of delivery, provided they are:

Unused and unworn
Unwashed and clean
In their original packaging
Returned with all original tags, labels, and accessories

Products that have been worn, washed, damaged, stained, altered, or returned with strong odors or other signs of use may not be accepted. For sanitary reasons, certain personal-use products may not be eligible for return or exchange.

Custom & Personalized Products

Custom, personalized, OEM, and private-label products are made specifically for you or your brand. Because these products are produced to your specifications, they are final sale and cannot be returned or exchanged because of a change of mind, fit preference, color preference, or other personal preference.

Before production begins, you're responsible for reviewing and approving your product details, including sizing, colors, logos, artwork, materials, and other specifications. If we make a mistake and the finished product does not match the approved specifications, please contact us, and we'll work with you to make it right.

Defective, Damaged, or Incorrect Items

Every order goes through our quality control process before it leaves our facility. Even so, an issue can occasionally happen. Please contact us as soon as possible if you receive:

A defective product
An item damaged during delivery
The wrong product, size, or quantity
A product that does not match your approved specifications

Please include your order number and clear photos of the product and the issue. This helps us review the problem and resolve it as quickly as possible.

After review, we may provide a replacement, repair, refund, credit, or another appropriate solution. Damage caused by misuse, improper care, accidents, unauthorized alterations, or normal wear and tear is not considered a manufacturing defect.

Size & Fit

For standard products, please use the sizing information provided on the product page before placing your order. An eligible standard product may be exchanged for another size as long as the item meets our return conditions. Custom-sized products are not eligible for exchange or return because of fit.

Return Shipping

Customers are responsible for return shipping costs when returning an eligible item because of a change of mind, size, or preference.

When the return is due to an error on our part or a confirmed manufacturing defect, we'll cover the reasonable return shipping costs. International customers may also be responsible for customs duties, taxes, and other charges related to returning an item.

Refunds

Once an approved return reaches us, we'll inspect it before issuing a refund. Approved refunds are generally sent back to the original payment method. Please allow additional time for your bank or payment provider to post the refund to your account. Original shipping charges are not refundable unless the return results from an error on our part or applicable law requires otherwise.

Final Sale Items

Products marked sale, clearance products, and certain promotional items cannot be returned or exchanged unless they arrive defective, damaged, or incorrect. Custom and personalized products are also final sale, except where a manufacturing error or another issue is covered by applicable law.

How to Start a Return or Exchange

To request a return or exchange, please contact us through our Contact Us page with your order number and the reason for your request.

We'll review the request and provide the next steps, including return instructions when applicable. Please do not send an item back before receiving return instructions from our team.

Our Commitment

We stand behind the quality of the boxing and combat sports equipment we produce. When something goes wrong with an eligible order, our goal is simple: review it fairly, communicate clearly, and work toward a reasonable solution.